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Good day

I took a Fibre contact with vodacom when the had a special Fibre and Hisense TV when the contract was done I canceled the Fibre, however R299 was still going off my account which I figured was for the TV so I left it.. But I saw it going on to long, when I call they tell me they can pick up any account details, so I ask why still debt.. They not sure.. So I have been reversing the debts for the last two months and still nobody has contacted me as to why.. I don't get any statements. So Vodocom please don't come when the account is found and sitting in the thousands and say you found the details.. I have been calling to settle the amount..