KB
Kevin B

1 reviews | Active since Sept 2016

12 Sept 2016, 09:17

No Incoming Calls

<p>I would like to show my dissapointment in vodacom, I am a Vodacom user for many years and recently I cannot receive any incoming calls, I have spoken to several consultants and each one has a different story, not their department, not their problem, give it 72 hours, reboot etc,</p> <p>Clearly they dont know their job if they are so inconsistent, I am using my phone for work purposes and is losing income by the minute and vodacom does not understand it, so I can clearly state that the lack of knowledge and poor service is effecting me BIG time, but I must just accept it, I am going to change networks and will make sure that my voice is heard so people can see how poor vodacom is when you need them to assist you</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team