LL
Lorinda L
1 reviews | Active since Oct 2019
09 Oct 2023, 16:07
No idea whats going on!?
Hi
So I have been waiting for a so called sms to come through from Confirmations Department confirming my order. Still nothing!!! I received an email clearly stating I should phone 082 178 44 to complete my order. Have been doing this since Friday and absolutely no one can help me! Keep telling me to wait for an sms from confirmations department?? Seriously how long does this take?????
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 Oct 2023, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Oct 2023, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LL
Lorinda L's updateReviewer Update
10 Oct 2023, 12:48Hi.
So its officially 7 days after placing my online order. Back and forth on calls, on emails. Yesterday I got the sms from confirmations, I received a call from Online to finalise everything, gave my address etc. Address were taken wrong and had to phone in again, then all of a sudden they could not pick up my order. Then I got smses last nights asking for bank statements, after this was sent last week and I was approved!!!!!!! Now I phone again, 10 Oct at 12:47 and I was told the order is still pending. If I knew this was going to be worst than trying to buy a house I would have used another service provider. Please cancel everything, honestly can not deal with this.
So its officially 7 days after placing my online order. Back and forth on calls, on emails. Yesterday I got the sms from confirmations, I received a call from Online to finalise everything, gave my address etc. Address were taken wrong and had to phone in again, then all of a sudden they could not pick up my order. Then I got smses last nights asking for bank statements, after this was sent last week and I was approved!!!!!!! Now I phone again, 10 Oct at 12:47 and I was told the order is still pending. If I knew this was going to be worst than trying to buy a house I would have used another service provider. Please cancel everything, honestly can not deal with this.
LL
Lorinda L's update10 Oct 2023, 12:48
Reviewer Update
Hi.
So its officially 7 days after placing my online order. Back and forth on calls, on emails. Yesterday I got the sms from confirmations, I received a call from Online to finalise everything, gave my address etc. Address were taken wrong and had to phone in again, then all of a sudden they could not pick up my order. Then I got smses last nights asking for bank statements, after this was sent last week and I was approved!!!!!!! Now I phone again, 10 Oct at 12:47 and I was told the order is still pending. If I knew this was going to be worst than trying to buy a house I would have used another service provider. Please cancel everything, honestly can not deal with this.
So its officially 7 days after placing my online order. Back and forth on calls, on emails. Yesterday I got the sms from confirmations, I received a call from Online to finalise everything, gave my address etc. Address were taken wrong and had to phone in again, then all of a sudden they could not pick up my order. Then I got smses last nights asking for bank statements, after this was sent last week and I was approved!!!!!!! Now I phone again, 10 Oct at 12:47 and I was told the order is still pending. If I knew this was going to be worst than trying to buy a house I would have used another service provider. Please cancel everything, honestly can not deal with this.
LL
Lorinda L's updateReviewer Update
10 Oct 2023, 15:25Case number: CAS-201409-J2V0W1
LL
Lorinda L's update10 Oct 2023, 15:25
Reviewer Update
Case number: CAS-201409-J2V0W1
LL
Lorinda L's updateReviewer Update
10 Oct 2023, 15:26Case number: CAS-201409-J2V0W1
Submitted to Ombudsman
Submitted to Ombudsman
LL
Lorinda L's update10 Oct 2023, 15:26
Reviewer Update
Case number: CAS-201409-J2V0W1
Submitted to Ombudsman
Submitted to Ombudsman
LL
Lorinda L's updateReviewer Update
11 Oct 2023, 09:49Well done Vodacom.
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
LL
Lorinda L's update11 Oct 2023, 09:49
Reviewer Update
Well done Vodacom.
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!
Now I cant even phone in anymore to check the status of my order:
“We've picked up an unusually high volume of calls from your phone to our call centre.”
“So to prevent *****ulent activity, we've temporarily blocked your number. I can help you with simple queries so ask me a question now. If you need further assistance, please dial *** (Standard call rates will apply).“
Well done on your customer service!