FW
Fiona W
1 reviews | Active since Jan 2019
27 May 2019, 11:02
No human that actually tries to assist, only emails and sms coming through
1. I have poor signal, explaining this now for 7 years, still not fixed, especially from 19:00, I work from home. 2. Just4You tickets not working since yesterday. 3. No shows on their web pages 082 135, goes to 082 111. 4. Cannot speak to a human, keep on saying to put down phone, and answer Tobi on message. 5. Using up general data instead of Video ticket. This, is now the 9th time that I am quering this. 6. Using phone for hotspot, but then it doubles data.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 May 2019, 12:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 12:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jun 2019, 10:25Dear Fiona,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2019, 10:25
Official
Dear Fiona,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jun 2019, 19:36Dear Fiona,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team(SA)
Vodacom's reply05 Jun 2019, 19:36
Official
Dear Fiona,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team(SA)