LJ
Lorraine J
1 reviews | Active since May 2020
17 Dec 2024, 15:49
NO human interaction
I did a SIM Swap o Thursday - it is now Tuesday Afternoon and the SIM swap was not yet done.
NO option to speak to a human being. Both TOBI and Vodacum customer care only has menu's - non of which allows a follow up on the SIM swap.
TOBI cannot put me through to a human, unless I use the Vodacom app - My phone does not use apps.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Dec 2024, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LJ
Lorraine J's updateReviewer Update
30 Dec 2024, 15:14Please note that the Social Media team was able to address the issue, I tried to contact Vodacom about.
It is UNACCEPTABLE that clients need to go to social media when they need to speak to a HUMAN.
(For the record, I am in awe with bots, but TOBI is worthless)
It is UNACCEPTABLE that clients need to go to social media when they need to speak to a HUMAN.
(For the record, I am in awe with bots, but TOBI is worthless)
LJ
Lorraine J's update30 Dec 2024, 15:14
Reviewer Update
Please note that the Social Media team was able to address the issue, I tried to contact Vodacom about.
It is UNACCEPTABLE that clients need to go to social media when they need to speak to a HUMAN.
(For the record, I am in awe with bots, but TOBI is worthless)
It is UNACCEPTABLE that clients need to go to social media when they need to speak to a HUMAN.
(For the record, I am in awe with bots, but TOBI is worthless)