No Human Consultant at Vodacom only Stupid Tobi

Have bought data for 30 days, but had not been credited to my phone number, but money deducted from airtime. Called 082135, no human consultant and not any option that could help me. Wrote email to ***, received the automatic answer to ask Tobi. Tobi is the most stupid bot I have ever seen. No option for my question, kept me in loops. Wrote email to ***, referred me to stupid Tobi as well. Wrote email to ***, referred me to email *** and 082135 (refer to above), landed at stupid Tobi again. Tried to get clarification through VodaPay App, again stupid Tobi. Finally I found an email address *** and waiting for an answer now before I escalate via ICASA.