EP
Eleina P
1 reviews | Active since Feb 2014
13 Oct 2020, 20:56
NO HOPE FOR VODACOM AS A SERVICE PROVIDER ANYMORE
The service delivery of Vodacom is exceptionally bad! Client service does not exist anymore, no face value. *****ing data from the client, even though we have a contract with them. What happened to integrity, being honest and professional service!! They add clients easily without deliver service!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2020, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2020, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EP
Eleina P's updateReviewer Update
16 Oct 2020, 10:05Vodacom's reply:
14 Oct 2020, 07:10
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ABOVE is Vodacom's automated response!!! II am still waiting for an assistanttto call me back!!!!!! This does not resolve anything!! ! ! We are still missing 15G of data, although they already have our monthly payment. This is highly unprofessional for a service provider such as Vodacom!!!!!!!
EP
Eleina P's update16 Oct 2020, 10:05
Reviewer Update
Vodacom's reply:
14 Oct 2020, 07:10
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ABOVE is Vodacom's automated response!!! II am still waiting for an assistanttto call me back!!!!!! This does not resolve anything!! ! ! We are still missing 15G of data, although they already have our monthly payment. This is highly unprofessional for a service provider such as Vodacom!!!!!!!