BS
Bruce S

1 reviews | Active since Jan 2018

30 Jan 2018, 08:43

No honourinng of R5000 travel voucher on purchase of a Samsung Note 8

Vodacom has a promotion of a R5000 travel voucher on purchase of a Samsung Note 8. The promotion is advertised as running up to February 6. On January 27 I netted into a contract with Vodacom to purchase a Note 8 only to learn afterwards that the promotion has been closed. This is false advertising! The TV monitors in the store boldly displayed details (they still are as of today) of the promotion with the expiry date. I called Head Office to complain and was told that the promotion has nothing to do with Vodacom but is a responsibility of Samsung. this is unacceptable false advertising!! How can they feature the promotion in their flyers and in their stores and then turn around to say that it is not their responsibility?

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Replies (3)
Vodacom
Vodacom's reply30 Jan 2018, 10:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Feb 2018, 11:41
Official

Dear Customer

We apologise for the inconvenience caused.

As per the feedback received the Collections Department have resolved your query. The refund is currently pending.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply01 Feb 2018, 12:55
Official

Dear Customer

As discussed, the registration has to be completed online as the promotion is still open till 6 Feb 2018. The service issue will be addressed with the store in question.

Regards

Roderique Lategan