NO HONORING OF THEIR SO CALLED OFFERS - BE WARE

I have been querying the below for two months now BUT with NO success...I want to know why after the upgrade I am paying more than what was agreed to via the below email - I was contacted by a customer care person advising that he will handle my query - he will investigate and revert back...he said it looks like she quoted incorrectly and that he will need to investigate further and get back to me...it has been two weeks now WITH NO reply back... IF VODACOM DOES NOT WANT TO HONOR HER QUOTE CONFIRMED VIA EMAIL AS BELOW...I WANT TO CANCEL EVERYTHING WITH THEM!!!

From: *** Date: Thu, 10 Oct 2019, 10:54 Subject: VODACOM CONTRACT UPDATE To:

Good Day Ms Lategan

Hope this email finds you well.

Please kindly view your current packages and prices :

1.***....-You receive R50 airtime and you pay R50

2.***....-You receive R150 airtime and you pay R262

3.***....-You receive 20GB data and you pay R551

4.***....-You receive R200 airtime and you pay R292

Vodacom has already upgraded your data line to 50GB ANYTIME data, Your bill will now be reduced down to R299

On the number ***...., We can increase your airtime to R230 and reduce the bill down to R169

On the number ***...., We can increase your airtime to R230 and reduce the bill down to R169

On the number 076786...., We can increase your airtime to R65 and reduce the bill down to R49

In total you pay R1155 CHECK THE BELOW...HOWEVER...

However if you remain on a sim only, Your monthly bill will go down to R686 - BS....I am now paying even more than I did before she contacted me!!!!!!!!!!!!!!! THESE TELESALES PEOPLE JUST WANT TO MAKE A SALE TO GET COMMISSION AND ARE DISHONEST.....NOT HONORING THEIR CONFIRMED QUOTES No upgrade fees, no once off admin fees

For any assistance, please kindly send me a message and I will call you back

Full Name : Kayshree Govender