BN
Bongiwe N
1 reviews | Active since Jul 2020
22 Jul 2020, 09:43
No honesty and consistency
I was told I will receive a paid up letter after I settle my account. After settling it, I let at least to days pass before calling for the paid up letter. I then called and was told I would receive with 48 hours. Waited pass 48 hours and called gain. Was put on hold for more than 15 minutes and was told it take up to 7 days.
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Replies (2)
Vodacom's replyOfficial
22 Jul 2020, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BN
Bongiwe N's updateReviewer Update
23 Jul 2020, 14:45The fact that vodacom sends auto-response instead of handling ll the issue shows how *********** they are
BN
Bongiwe N's update23 Jul 2020, 14:45
Reviewer Update
The fact that vodacom sends auto-response instead of handling ll the issue shows how *********** they are