No home Wi-Fi for 2 weeks

We have been sitting without Wi-Fi for over 2 weeks now! Not the first time this has happened. Ever since we got that Wi-Fi installed they have had to send a technician over 7-8 times in the short span of 8 months. My sister uses another ISP and she hasn’t even seen one technician from that ISP because they have provided her with good Wi-Fi for over 4 years!! Useless ISP just like Nedbank. You’ll spend more time dealing with them on the phone and in person than actually enjoying what you’re paying for. *********** and subpar standards