1 reviews | Active since Aug 2016

08 Aug 2016, 14:24

No help with signal problem

<p>We are vodacom customers for more than 10 years now and we have 6 contracts with them. We recently moved to a smallholding and then our problems started. We don't have any signal at the farm but about 1 kilometer from our home there is full Vodacom signal. We contacted our nearest Vodacom Branch and they said we have to call 082 111. We contacted Vodacom since the beginning of May, logged the complaints and they said they will send out a technician to test the signal. Until today no technician came out. Everytime we phone in the answer is they are looking into it. The last details we got about the complain was that Vodacom will help us with a signal booster, but now the catch is there are no stock of the signal boosters. Wow so we are back to square one. Every month we pay our account, but we receive no service on the farm from Vodacom. This is really unacceptable and we want to cancel our contracts immediately. </p>

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Vodacom
Vodacom's reply08 Aug 2016, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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