1 reviews | Active since Apr 2013
NO HELP WITH PHONE
I have been a vodacom customer for coming on 10 year +<br> <br> I took out a new contract phone the SONY Z Compact very happy with my phone it was sold to me as waterproof and full gorilla glass phone. Very impressed with the product I took the phone.<br> <br> I was very upset to find out that my phone was not waterproof at all as my phone got near the kitchen sink for a couple of seconds and then a couple of minutes later died. it was just a little tap water it did not lay in the water for 30 minutes and it was less than 1.5 metres.<br> <br> Vodacom said that it was liquid damage and that Sony does not cover the warranty as stated in book. I have to cough up R2300 to fix the phone.<br> <br> My phone is only 8 months old I have 14 months left to this contract and I am paying the handset (R160) I feel cheated and totally misinformed as a consumer.<br> <br> Sony phones are not waterproof they should not be advertised as such.<br> <br> <br>
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
