No help with online upgrade

<p>I upgraded online on 14/12/2016. It showed an error but I got an email to say it went through. Called vodacom online upgrades on 15/12/2016 and I was told it did not go through. The gentleman, Lindiwe, assisted me over the phone to upgrade. I have been calling since yesterday to get a tracking number. I was promised a callback from Lindiwe to escalate as I explained it is a gift for my husband for Christmas. Not a call back yet. Every time I call I get told Lindiwe will call me back. NOTHING. What is the status of my order. The number I have upgraded on is ********** 803. Please don't call me on this number. You can call on my number which is ********** 136. Thanks Ursula Visagie. </p>