SM
Sarah M
1 reviews | Active since Apr 2022
08 Jan 2023, 15:49
No help with internet connection
I had a problem with the Hisense phone that was recommended to be good when my contract expired in 2021. In September 2022 I started having problem with charging the phone. I decided to buy a new Samsung phone on 03Dec2022. Am struggling to connect with the Vodacom internet and the guys at the Alberton store are completely clueless on how to help me but the debit order goes through whilst am inconvenienced. I can't send emails, use Google or apps. Am so fed up as even when I call customer service I am responded to by Voice box. This is nonsense, am thinking of doing a sit in at the store, maybe I'll be sorted. This is BS.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2023, 21:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2023, 21:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sarah M's updateReviewer Update
17 Jan 2023, 18:25Unfortunately Vodacom gives a standard reply that is empty with no solution. My problem has been resolved by a 16year old boy in less than an hour. Vodacom could not solve my problem since 3rd of December 2022. I won't use Vodacom @ Alberton city mall next to Game store. My advise to Vodacom is to employ quality staff and avoid cheap labour. No one had the capacity to sort out my problem that was easy for my neighbour's son. Ag shame!!!!
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Sarah M's update17 Jan 2023, 18:25
Reviewer Update
Unfortunately Vodacom gives a standard reply that is empty with no solution. My problem has been resolved by a 16year old boy in less than an hour. Vodacom could not solve my problem since 3rd of December 2022. I won't use Vodacom @ Alberton city mall next to Game store. My advise to Vodacom is to employ quality staff and avoid cheap labour. No one had the capacity to sort out my problem that was easy for my neighbour's son. Ag shame!!!!