1 reviews | Active since Jan 2017

16 Jan 2017, 11:50

NO HELP WITH CALL CENTRE / WEBSITE

<p>PLEASE can a team leader or SUPERVISOR phone me urgently to discuss an issue that I have. I upgraded and my phone was delivered, but NOT my tablet. I've been shoved from pillar to post and cut off and I AM NOW TIRED OF THIS. I have been phoning for the last WEEK and this issue is STILL UNRESOLVED. I have called 082 111 then asked to call ********** then told to call ********** 4 then told to call ********** who then advised i must call ********** 4 again - I HAVE NOT HAD ANY SUCCESS AND YOU CANT EVEN CHAT ONLINE ON THE VODACOM WEBSITE as the chat advisors are unavailable. I AM SICK AND TIRED OF THIS. PLEASE - your service levels are TERRIBLE - PLEASE CONTACT ME URGENTLY FOR A TELEPHONE NUMBER TO CALL ME BACK. </p>

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Replies (2)
Vodacom
Vodacom's reply16 Jan 2017, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jan 2017, 11:47
Official

Dear Client

We have escalated the matter to the Sales Management Team for further investigation and feedback.

Regards

Vodacom Consumer Website Team