No help with blqcklisting!!!

I am very disappointed and angry!! They broke into our house and stole various items, valuables, sentimental items, Jewellery etc. Part of the ****** items were 3 cellphones. We always make sure to look after our phones very well and then keep them as back-up phones once the network "forces" you into an upgrade every 2 years!! I had to have these devices blacklisted tonobtain the ITC numbers for insurance purposes. After NUMEROUS trips to a Vodacom Store aswell as trying to do it over the phone with Customer Care (which is even more useless as you talk to a computer and it can't help you!!), I went to a Vodacom Store again, filled in paperwork that now had to be sent to head office and will take up to 2 days. I have waited for nearly a week with excuses upon excuses!! They are so quick to sign you up for a contract, but when you need help with blacklisting they are missing in action. After being a Vodacom customer for 20 years i am VERY disappointed. I have had the same number for 15+ years, yet they say the numbers do not correspond the devices THEY FORCED ME INTO TAKING!! Beyond angry!!!!