No help with account

I paid via the VODACOM app as it gives you an option. My account show arrears as Vodacom claims that my debit order did not go off on the 1 June 2022. BUT I paid via the vodacom APP on the 27 May 2022. I send POP to POP@vodacom. co.za but the billing department argues with the customer care consultant. I phone CAPITEC and they confirmed the payment I made on the 27 May 2022 went out my account and was banked by vodacom. the Capitec consultant took a screen shot which I mailed again to vodacom. In April 2022 I used the same method NO ISSUES. My vodacom app still show I am in arrears. this is sad as I am an account holder for many years and this is how it is resolved.