NO HELP WITH A ********** CELLPHONE CONTRACT

I REPORTED THE ********** CONTRACT OVER A WEEK AGO, I WAS THEN ASKED TO SEND AN AFFIDAVIT AND MY IDENTIFICATION WHICH I HAVE. UP TO NOW I HAVE NOT HAD ANY FEEDBACK SINCE, ONLY PROMISES TO BE CONTACTED. ON TOP OF THAT VODACOM REFUSES TO EVEN SUSPEND THE CONTRACT WHILST THEY ARE INVESTIGATING. I HAVE HAD MONEY DEDUCTED FROM MY ACCOUNT EVEN AFTER REPORTING. REFERENCE NUMBER S3/8272L/LYQ9F. I HOPE THIS GETS VODACOM'S ATTENTION