No Help Whatsoever!!!

I am very dissatisfied by the level of poor service from Vodacom and it's service consultants (Collections and cancellation department)... I explained to them early October 2021(after my line was reactivated) that I'm still currently unemployed, and can't afford the installment of R830 each month hence I kept suspending the line previously so that I could focus on paying my arrears and device balance, and I didn't receive any airtime package and data during this time which was good.

Now I've received a invoice bill of around R1000 (again I haven't used any of Vodacom contract airtime and packages) but that's bill I've received. Again I can't afford that, and I can't even get any assistance whatsoever.

No one ever seems to know which relevant department to transfer you to concerning an issue and they always blame the different departments and put you on hold for longer periods of time, just to hang up on you, without your issue being resolved.

Honestly I'm exhausted by this cellphone contract. I'm grateful for the phones, but I regret ever taking Vodacom contract as the service here is appallingly.