AA
Antionette A

1 reviews | Active since Sept 2013

08 Sept 2016, 11:23

NO HELP. Terrible service

<p>I had a contract with Altec Autopage that vodacom took over. I upgraded and was provided with a tablet. The device was taken back 3 times for not working but i am still paying for the device that has not been given back after repairs. Vodacom gives me the run around and still forces me to pay for a device not recieved. HOW MUCH WORSE CAN IT GET. They cut all my numbers and still force me to pay. After going into the shop more than 4 times to get it sorted im stuck with no phone and cut numbers. WHAT SERVICE IS THAT.</p>

0
Replies (4)
Vodacom
Vodacom's reply08 Sept 2016, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Sept 2016, 10:43
Official

We require more information and requested this via email.

Regards

Roderique Lategan

Vodacom
Vodacom's reply10 Sept 2016, 10:43
Official

We require more information and requested this via email.

Regards

Roderique Lategan

AA
Antionette A's update23 Sept 2016, 10:43
Reviewer Update

After giving the info per email......nothing has been done!!!!!!!!!!

WHEN WILL THIS GET SORTED?