LP
Louwrens P
1 reviews | Active since Jun 2016
12 Oct 2021, 10:20
No help, second review
I wrote to this same problem on the 18th of August. Still having connection problems and no further replies or solutions. Is there help or do I move all my business and personal contracts to a new provider as you are in breach of contract not supplying me with connectivity
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Oct 2021, 11:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2021, 17:12Dear Louwrens Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicates that the latest feedback from the Network team is:
Dear Lourens Du Plessis kindly note that we are looking at improving coverage for your area in the near future.New site planned: El_Shammah_Church . We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom
Regards Consumer Website Team
Dear Lourens Du Plessis kindly note that we are looking at improving coverage for your area in the near future.New site planned: El_Shammah_Church . We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom
Regards Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 17:12
Official
Dear Louwrens Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicates that the latest feedback from the Network team is:
Dear Lourens Du Plessis kindly note that we are looking at improving coverage for your area in the near future.New site planned: El_Shammah_Church . We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom
Regards Consumer Website Team
Dear Lourens Du Plessis kindly note that we are looking at improving coverage for your area in the near future.New site planned: El_Shammah_Church . We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom
Regards Consumer Website Team
Best regards,