No help resolving issues with vodamail account

I have been having trouble resolving my vodacom email adress for the past couple of weeks. I phoned twice today and is still not able to authenticate the email. I was sent an OTP with a sms that it would take half an hour then the problem should be fixed. It is now almost 6 hours and still I cannot connect to my email. I tried phoning but was put on hold for about 12 minutes. Do I deregister the email or do I try again? The email in question is [Email Removed]