NO HELP OR RESOLVE

I'm starting to thinking you only respond on HelloPetter to make it seem like you will assist anyone. I wrote a complaint last week, told someone would contact me, finally got a call Monday, only to be of no help. Geez, you can't locate your own service requests, yet when I call in, they can give me the number back. Over a month to fix your billing issue, it is as if you refuse to admit your fault and expect me to pay a 11K for your mistake that will probably take me a year to get refunded to me because to date - from the 14th of July - you have not attempted to work on the billing issue. This is how Vodacom treats customers after years of support. Disgusting, I am disgusted.