NO HELP or assistance received.

POOR Customer service.

Over the past 2 months, I've contacted the call centre & cancellation department NUMEROUS times to correct the pending issue billing issue. After lodging my issue (yet again), no further communication or investigation is conducted by Vodacom and my query is simply "closed". the level of frustration is unbearable at the thought of having to explain my billing issue to yet another call centre representative!! I've been instructed to provide proof and the only proof I have is sitting on the call records which Vodacom refuses to help, even after I segmented the time and date the call took place. I have never experienced such horrific customer service in my 21 years of being a customer. I exp