NO HELP OR ANSWERS REGARDING MY ACCOUNT

I am totally disgusted with the service from Vodacom. They have suspended my lines, I have forwarded them the proof of payment and still they have not allocated my monthly subscriptions towards my accounts. I have now tried almost 3 weeks to sort this out with them and nothing. I was promised on Thursday the 8th of August that it will be sorted by 7pm and that a team leader will contact me once completed but still no call (today is 12 August 2019). When I phone in the customer care says that it's a creditors department error and creditors department says it's the customer care department problem and so they keep on putting me through back and forth to each department where you have to give all the same security questions over and over. My husband can't phone in because somehow his authorization towards the account is invalid or not available any more after he spoke to them for 2 weeks. No one can give me an answer to my questions and still gives answers to what they think the query/question is, like I speak a different language they don't understand or I am talking to a voice recorder. I feel like cancelling my contracts as they are now in breech of our contract!!!