EV
Esmerelda V

1 reviews | Active since May 2016

12 Dec 2017, 08:25

No help on ****** phone

Our cell phone was ******. We had to call the customer care line twice. And was were in a panic. And my husband was busy. Call center could not help with ****** phone request. Because we could not verify the details correctly. I asked to please assist. My husband will verify again. How can Vodacom not help when a phone is ******.

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2017, 09:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Dec 2017, 12:28
Official

Dear Esmerelda

Kindly be advised feedback has been provided to Elton.

Regards,

RJ