No help on ********** account

<p>An account was opened on my name on 13/11/2016. On the 17th of November 2016, 753.40 was deducted from my bank account. I reversed this and I alerted Vodacom that I do not know of the account. No enquiries were done on my credit report before the account was granted. I have arlets to let me know every time a credit check is done on my name. The account number is I ********** .</p> <p> </p> <p>I went to a Vodacom store and I had to speak to an agent over the phone. I was promised that I would be contacted within 48 hours on what to do next. I did not get that call. I was given this reference number, S3-GCOAI-IMDI. 853.40 was deducted from account today and I have to reverse this. The bank obviously charges me and my credit record will be negatively affected, I need proof of the documents that were used. It is unfair for me to suffer for something I did not do.</p> <p> </p>