No help. Numerous call over three months.. Disgusting

I have had an issue checking my data balance.. I have called numerous time and all they do is log a technical query and I am Told I will revive a call within the next hour... This is now about the 4 technical query that has been logged and I am still awaiting a phone call.. I find the service disgusting.. I cannot check my balances at all... I need this issue resolved...