No help! No response! No Feedback!

Item: Vodacom
Rating: 1
Author: Shaylen S

I have been patiently trying to get my account rectified, however 2 weeks have gone by and I am yet to receive a response from you. I have been billed for a cancelled fibre contract and to add injury to insult, you guys handed me over with out any prior communication of the outstanding billing(which is the fault of your consultant). I have not received a call, text message, email or statement regarding this, however you have handed me over?! I just want this rectified now please. Can someone contact me to tell me what the hell is going on?

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Replies (1)

Vodacom's replyOfficial

12 Jun 2021, 11:44

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Jun 2021, 11:44

Official