JC
Jessica C
1 reviews | Active since Dec 2022
11 Jul 2025, 14:58
No help, no assistance for Vodacom
Been trying for 2 days straight to make a payment arrangement as my phone is locked. No help, no assistance!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Jul 2025, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2025, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JC
Jessica C's updateReviewer Update
13 Jul 2025, 21:504 days now. Cannot use my phone. No feedback or help from Vodacom.
JC
Jessica C's update13 Jul 2025, 21:50
Reviewer Update
4 days now. Cannot use my phone. No feedback or help from Vodacom.
JC
Jessica C's updateReviewer Update
15 Jul 2025, 09:35Please reply to my e-mail.
Urgent!!!!!Please assist.Are you able to please only do the R3095.14 for the payment plan? As the rest of it is only due 01/08/2025, which I am going to pay via debit order.Can you please do the payment arrangement and unlock my account?
Urgent!!!!!Please assist.Are you able to please only do the R3095.14 for the payment plan? As the rest of it is only due 01/08/2025, which I am going to pay via debit order.Can you please do the payment arrangement and unlock my account?
JC
Jessica C's update15 Jul 2025, 09:35
Reviewer Update
Please reply to my e-mail.
Urgent!!!!!Please assist.Are you able to please only do the R3095.14 for the payment plan? As the rest of it is only due 01/08/2025, which I am going to pay via debit order.Can you please do the payment arrangement and unlock my account?
Urgent!!!!!Please assist.Are you able to please only do the R3095.14 for the payment plan? As the rest of it is only due 01/08/2025, which I am going to pay via debit order.Can you please do the payment arrangement and unlock my account?
JC
Jessica C's updateReviewer Update
16 Jul 2025, 10:42Still no help or assistance on my e-mail.
JC
Jessica C's update16 Jul 2025, 10:42
Reviewer Update
Still no help or assistance on my e-mail.