No Help In Porting

I have been trying to port from Cell C to Vodacom for the pass 2 weeks now. Everytime the lady does something on her laptop, tells me to buy a new simcard and than return the nextday. This is the process that i have been following for the past 2 weeks and nothing seems to be happening. Its becoming costly and time consuming. I am actually in 2 minds now about actually porting.Cell C coverage in our area isnt very good but their customer service , at least , was way better than this.