1 reviews | Active since Sept 2016
No help given for vodacom protect and roaming does not allow me to contact customer services
<p>My p8 was blocked by vodacom protect on saturday 10th Sept. Since then they have benn unable to give me a pin code to unblock the phone. My roaming was activated today 12th Sept and the customer care consultant promised me I would still be able to phone customer care. The Hybrid Roaming has instead barred me from phoning vodacom customer care. How am I supposed to contact home if my phone is blocked and am unable to call? stranded in a foreign country and the excuse for vodacom protect is that its offline. This is ridiculous. the customer care consultant, Wendy made me hold for 10 minutestill I hung up. this is really unaccetable and you say you are the best network, I am dissapointed, still stranded and will change networks when I arrive back in South Africa.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
