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obakeng.m obakeng.m

1 reviews | Active since Sept 2016

12 Sept 2016, 18:20

No help given for vodacom protect and roaming does not allow me to contact customer services

<p>My p8 was blocked by vodacom protect on saturday 10th Sept. Since then they have benn unable to give me a pin code to unblock the phone. My roaming was activated today 12th Sept and the customer care consultant promised me I would still be able to phone customer care. The Hybrid Roaming has instead barred me from phoning vodacom customer care. How am I supposed to contact home if my phone is blocked and am unable to call? stranded in a foreign country and the excuse for vodacom protect is that its offline. This is ridiculous. the customer care consultant, Wendy made me hold for 10 minutestill I hung up. this is really unaccetable and you say you are the best network, I am dissapointed, still stranded and will change networks when I arrive back in South Africa.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team