No Help From Vodacom Insurance Call Center

This morning (01/12/2020) I saw my bank account debited so I found out it was Vodacom Insurance. So I contacted the call center to find out why they debited me because I pay my accounts cash. Due to Covid 19 I haven't been able to pay my vodacom contract and my contact changed from a debit order to a cash account because my last few payments was cash. So I have tried to get a hold of the Insurance company, the first consultant put me on hold for 30 minutes, the second consultant cut the call on me because I asked her if she can assist me or is she also gonna put me on hold, and I continued to phone but they keep cutting the call on me. Can you please help me hellopeter. I really need to get a hold of them to sort out the debiting issue.