No help from Vodacom helpline and bot (Tobi) regarding no cell phone coverage.

There is no cell phone signal at my new house. I called 082135 and was sent to a bot that doesn't work and doesn't cater for my question and goes into a loop asking the same irrelevant questions over and over. It eventually timed out. I moved 500 metres from my old house to my new house and my signal went from strong to non-existent. I need Vodacom to look into the coverage issue and engage with me through a real person that tells me what Vodacom is going to do to improve coverage in my area in Johannesburg.