No help from vodacom fibre

I have a wifi contract with vodacom.On the 14/12/2021 my wifi went down. I contacted vodacom to advise them. They said that they will escalate it.It now has been down for more than a month.I was told that Octotel accidently cancelled the contract that it needs to be reconnected.It still is now working.I get promised that someone will come back to me.No one comes back to me.I have phoned numerous times and send emails.If i dont phone i dont get feedback. They cannot provide me with a turnaround time.I have told them that they are charging me for something i am not getting.If i ask to cancel the policy they want me to pay cancelation fees.Why must i pay to cancel something that they are not providing me in the first place.