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Jessica C

1 reviews | Active since Dec 2022

12 Jun 2024, 09:51

No help from Vodacom after number is locked

Phone number is locked due to arrears. Phoned Vodacom payment arrangements twice where it was explained to me all it now in order. Siwile phoned me now and explained to me I must pay the full amount outstanding on my Vodacom account in order to use my number. Further than that he is not willing to help and assist me in any way further. I made payment arrangements with Vodacom already twice, since my number was locked. The first lady who helped me telephonically said it is fine for the payment arrangement to pay over 6 months. Then I will be able to use my number on a Topup basis, until the outstanding amount is paid up. I am struggling extremely to just fix this with no help from Vodacom.

0
Replies (7)
Vodacom
Vodacom's reply12 Jun 2024, 10:12
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JC
Jessica C's update12 Jun 2024, 10:17
Reviewer Update
Not sure if this will even help, as I explained Siwile from Vodacom phoned me this morning, explaining I cannot use my number and I cannot make payment arrangements, which differs from what the lady over the telephone said to me on 06/06/2024. I asked Siwile to also have a look at notes made from my phone calls and even to listen to the phone call as it was recorded, he said it cannot be made available at all so that phone call won't help me. I asked if he can help and assist me in any way today to make payment arrangements and have my number on Topup as explained by the lady I spoke to on 06/06/2024 and as the collections e-mail explained that was sent to me.
Vodacom
Vodacom's reply12 Jun 2024, 12:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
JC
Jessica C's update12 Jun 2024, 12:18
Reviewer Update
:-(
JC
Jessica C's update12 Jun 2024, 15:09
Reviewer Update
Not receiving feedback
JC
Jessica C's update13 Jun 2024, 10:06
Reviewer Update
WHEN WILL SOMEONE FROM VODACOM ACCOUNTS CONFIRM that I have made payment arrangements????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Does not help your people from Hello Peter just phone me BUT CANNOT assist
JC
Jessica C's update13 Jun 2024, 10:22
Reviewer Update
Nope! I was not assisted to solve the problem.