NO HELP FROM VODACOM

Good day I did an upgrade on 1 Feb 2022. I requested a phone with a 64mp camera. The sales consultant told me that the certain Xiaomi does have that camera. When i checked aterwards it was a 48mp camera. I cancelled the upgrade which i struggled 4 days to do cause no body helps a person at Vodacom. I returned the phones. Apparently it was received at Vodacom warehouse yesterday and still no booked back into the system so that I can do my upgrade. I was told this morning that it can take another 48 hours. I think that is unacceptable. Ive been a costumer with Vodacom for almost 20 years, not been a bad payer at all, always paying my account on time. I needed the phones before this week Friday but it seems I will have to wait another two weeks before anything gets done. Im a very unhappy costumer at this moment.