1 reviews | Active since Nov 2016

28 Jan 2017, 09:22

No Help from vodacom

<p>My phone is o e month old on contract and does not charge. I phoned the repair centre in centurion and can only help me with a loan phone that does not work with my sim and they can't help me. Vodaworld does not do loan phones and there is no one you can phone according to the person's on the vodacom side. </p> <p> </p> <p>What can I do, if I give the phone back and cancel the contract will I have my nr back by Monday? </p> <p> </p> <p> Nr in question is ********** 487. Alternatively. ********** 164</p>

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Replies (3)
's update28 Jan 2017, 12:16
Reviewer Update

Thanks for the service from Shane at centurion she resolved the problem in under 10min.

There should be more people like her.

Vodacom
Vodacom's reply28 Jan 2017, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Jan 2017, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team