TB
Tracy B
1 reviews | Active since May 2019
15 May 2019, 09:59
No help from vodacom
I have phoned customer service numerous times and been referred many times about a billing error. My debit orders for the last 2 months have failed to come off. I am being charged a penalty for this. When I called vodacom they said I need fo clear it with my bank. When calling my bank they confirmed there is no block on my account and there are sufficient funds. I called vodacom back who requested bank statements which were sent a week ago. Still no response.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 May 2019, 11:12 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2019, 11:12
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
TB
Tracy B's updateReviewer Update
15 May 2019, 11:13Thank you
TB
Tracy B's update15 May 2019, 11:13
Reviewer Update
Thank you
Vodacom's replyOfficial
21 May 2019, 14:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Vodacom's reply21 May 2019, 14:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team