SS
Sasha S

1 reviews | Active since Jul 2018

30 Jul 2018, 10:49

NO HELP FROM VODACOM

#VODACOM

We took out a contract in 2016 since we use wifi we hardly used a sim card or the data provided. We noticed the Tablet takes 6+ hours to charge completely and does not pick up Sim Cards. We booked this 8 times for repairs. Bought 6 new screen guards as it looks like **** when returned. We do understand that Vodacom is not reliable for the screen protection, however, this is a customer unit, after 6 replacements no compensation. 8 times booked in where we are without a tablet 2-3 weeks. Now they tell us basically go F*ck yourself your contract ended this month there is nothing more we can do. THE PROBLEM IS NOT FIXED. All the sorry's and escalation and still we are stuck with a Tablet that is faulty. Samsung cannot provide us with a discount or a new one because the fault is too close to the end of our contract. So what is the point of a warranty? VODACOM is no help at all when you need assistance with a problem. STAY FAR AWAY

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2018, 11:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team