NO HELP FROM VODACOM

This is the second time i place this on here as there is no response form vodacom...... Can anyone please help with this matter as it is getting nowhere. Lines is cut and no help from vodacom

We get charghed for data that we dont use and it is on a closed contract. The router that is on contract with vodacom is not used as we use wifi at home. We get billed R2500 + pm for data that is not used by us. We lodge complaints with vodacom in December and is still waiting for them to resolve the problem. They put us on ITC .

Official business reply Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards, Vodacom Consumer Website Team