No help from Vodacom

I am at wits' end and don't know what to do or who to turn to anymore. I am getting absolutely no joy from Vodacom to help me with all the problems and faults I've been experiencing for a few months now. It's a month now, where I've been sending e-mails, tweeting every single day, sending direct messages on Twitter, replying to Vodacom's tweets, and all they do is just ignore.

I have had to send 108 screenshots to a supervisor at Vodacom Support, as they couldn't find all the screenshots I sent via DM on Twitter. It feels like one long nightmare and I'm just not waking up from it. I have proof of every single thing that has gone wrong and it keeps on piling up every day with every single thing I do. It is beyond ridiculous. I was told by two people that there was probably something wrong with my profile.

They have done investigations, and come back with the most unacceptable reply, and then said they would send it to the legal department. I cannot get any answers from anybody. I have sent more and more screenshots and I have lost hundreds of rands, not to talk about the time and inconvenience. I was stranded a few times, and this caused me severe stress.

This whole week I've been trying everything in my might to get somebody to acknowledge what I'm saying, I've begged and pleaded, but to no avail. Another week is gone and it's weekend now, and I had to buy MORE airtime. Nothing is working, it's such a long story, it almost sounds impossible.

I have commended Vodacom Support in the past on Twitter, as they gave amazing service, but I don't know what is going on. I copy Vodacom and Vodacom Support, but their social media team is ignoring all uncomfortable questions, tweets and replies. There are many other people saying the same thing, but all we get is fluffy motivational tweets every day and they only answer people who say fluffy things about how their day is going etc. All queries, problems, faults are ignored.

Please can somebody help me.