No help from Vodacom

I was retrenched end of March without prior notice and have been trying since via phone AND email send proof and explained that I no longer have ANY income to pay my monthly bill.

I also contacted Vodacom Accounts on the 19th of April and kept explaining to the lady for over an hour that I can't pay anymore and what should I do, only to receive a rude reply from her after that whole conversation that they can't help me in this case and if I don't pay they will take their steps and also suspend my account.

I think that is pathetic and also inhumane.