No Help From Vodacom

<p>I have a cell phone and a Wi Fi Rooter both with sim cards at Vodacom.</p> <p>I picked up that my account on my cell phone increased from the beginning of 2016 from my usual +- R1 500 per month to more than R4 000 per month. I reported this to Vodashop Brooklyn and they confirmed that my data usage is very high and recommend that I take a package with more data, which I did.</p> <p>I also disconnected most of my applications, which can take up data.</p> <p>My account did not seem to decrease, but I had no proof that I wasn’t using as much data as I am being billed for.</p> <p>I noticed on 22 September 2016, that my Wi Fi Rooter, which I seldom use and never has a bill of more than R130 per month was reported ****** and I was unable use the rooter.</p> <p>When I phoned Vodacom on 23 September 2016, they informed me that I have a bill on the rooter of more than R7000.</p> <p>Vodacom’s systems were of line suddenly and I had to phone them back 2 hours later. I was eventually able to lodge a claim on 23 September 2016, which I was informed will take 1-5 working days to resolve.</p> <p>I was also informed that my total outstanding amount for my cell phone and Wi fi Rooter is more than R20 000 for the month.</p> <p>This is absolutely impossible, so I went to the Vodacom shop in Brooklyn Mall on 26 September 2016, to address the matter. They confirmed that something looks suspicious but I was informed that I will have to wait for the claim to be processed.</p> <p>It has been 10 days and I have had no response from Vodacom.</p> <p>What am I supposed to do?</p> <p> </p> <p> </p>