No help from vodacom
Been on the call center call now for over 3 hours.. still no answer. After a hour it drops out and we start again . This is absolutely bull.. we have been faithful customers for over 10 years.. upgraded out account in December.. today get a message saying it welcome to Smart L package . Now got restricted data.. and no help from Vodacom .
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Replies (2)
Vodacom's replyOfficial
01 Jun 2020, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jun 2020, 15:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 15:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team