NO HELP FROM THE VODACOM ***** DEPARTMENT

I do not understand why in 2024 Vodacom ***** department does not have a customer care line. I logged a ***** ticket with Vodacom but have not received any feedback. I am unable to call and follow up on my ticket. 2 months of being debited for a ***** contract that I can not even dispute with my bank. The contract was taken out and not a single call from a vodacom consultant called to confirm with me. it was processed and approved. This is just concerning if it is that simple to de***** people with Vodacom.