1 reviews | Active since Jul 2016

18 Jul 2016, 23:25

No help from porting department

<p>I ported from MTN back to the vodacom networklast week Wednesday. I have been struggling to set up my FNB banking because I am not receiving my banks Smses. Vodacom is insisting the problem is on fnbs side. However FNB states the problem lies with vodacom. I do not care who the problem lies with all I care about is that the issue get resolved. Please assist me urgently with this matter</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2016, 05:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Jul 2016, 09:39
Official

Dear Customer

We have escalated your issue to the Port Support Team for resolution.

Regards

RoderiqueLategan

Best regards,