NO HELP FROM CUSTOMER SERVICES

Good day,<br> ***<br> <br> I wish Nashua mobile had never closed down,<br> <br> Im so unhappy with service im getting from vodacom, My query keeps getting closed without any feedback and im getting emails that they are going to disconnect my service.<br> <br> Idid an upgrade with Nashua mobile for sim only top up 2GB for R99<br> which suppose to be effective 1 October 2014 and im still being billed for<br> an old contract which is 2GB for R149.<br> <br> I've called vodacom so many time, i dont want this contract any more.<br> Janine from escalations department has credited my account for December and Jan but has not sorted the initial query, im still being billed R149.<br> <br> Secondly , i canceled insurance in January but im still being billed for insurance, i called the insurance department, which they've confirmed i called and cancelled in January but why am i still being billed and why has they not credited.<br> <br> Upgrading was the biggerst mistake ever. please help.<br> <br> Regards,<br> Palesa<br> <br>