No help from Call Centre

I have been trying to activate my new sim card but can not get help from the *** number provided by Vodacom to activate your line. The sim was suppose to activate within 48 hours withour contact, but since that has not happened I had to use the centre. I tried 6 or 7 times, hold on forever and then just get cut off. I then tried the service where the dial you back within an hour. The dialled back, but no one was on the line, it stayed connected for 10 minutes and then the lione dropped. I again tried the \Call me back"option"